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What does it mean to be COA accredited??

COA’s mission statement: The Council on Accreditation (COA) partners with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards.

COA is a not-for-profit organization that works with various human services organizations to build on their strengths and evaluate them against best-practice standards, and evaluate overall effectiveness. A site visit takes place during which organizations are evaluated based on a number of things, including program and facility observations, questionnaires, and interviews with clients and staff. Organizations must receive a strong performance review in order to achieve accreditation. New Day, Inc. has been accredited through COA since 2004, and is reevaluated every four years to achieve reaccreditation.


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